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Career

Marketing Management

Guide business decisions by staying on top of Wellness industry trends.
Monitor appointments and bookings and highlightany problems or troughs in business to the Head Office so that

marketing strategiescan be implemented to boost bookings.

Maintain and update all necessary internal and external signage and promotional literature.
Create ongoing in-house promotions and activities to stimulate sales, staff and customers
Maintain fresh, effective methods to consistently retain and grow customer base.

Managerial Team

Liaise with the Sales and Marketing Manager to promote all aspects of the facility.
Attend monthly Operations meetings
Guide staff to become caring problem solvers, cooperative, accommodating and fair.
Implement ongoing skills training to ensure service standards are being upheld.
Keep employees motivated and working as a team, making sure each member of staff
Understands and adheres to company policies, procedures and guidelines.
Levels are maintained to meet customer demands and within agreedbudgets, and to maximize revenue generation and profitability.
Authorize annual leave for all staff, accommodating requested annual leave whereApplicable, ensuring that company demands and bookings are met and that no more than one member of staff is on leave at any one time.
Maintain positive employee relations by keeping open lines of communication with team.
Hold monthly staff meetings with all staff and provide copies of minutes to Management
Provide regular performance management support to all staff.
Maintain professional and technical knowledge.
Ensure all staff effectively operates the computer booking system/diary and till to support accurate bookings and sales.
Ensure all leather goods is maintained in good working order.